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One of the issues in data collection is how we use it. I have always prescribed that data is used as an aid to decision making, but all too often is used as a method of control and apportioning blame.

A recent report on the use of, and future direction for, data in the US cultural industry (don’t let that put you off, there’s a lot to learn from it even for commercial organisations) identified 6 factors that influence the gathering and collection if data and provide some preliminary suggestions for making better use of data. All make sense, but, as you might expect, the one that grabbed my attention was:

“Shift the conversation from data’s value as an accountability tool to data’s value as a decision-making tool.”

But As Barry Hessenius comments in his blog on the report:

“The question that always looms is “how”? How do you refocus all the data, research, information and input that is out there from being merely a tool to prove, after the fact, that a given program, project or approach has met its objective to information that informs decision making in the first place?”

An excellent question indeed.

I’d be interested in hearing how you approach this in your organisation, leave a comment.

Read Barry’s blog post.

The report can be downloaded here.

This is a calculator that you write on. Very clever and very easy to use and it’s free!

  • Works on your smartphone (Android- iOS)
  • Works on your tablet (Android- iOS)
  • Use your handwriting to write any arithmetic formula.
  • Write and calculate mathematical expressions in an intuitive and natural way with no keyboard
  • Supported mathematical symbols:
    • +, -, x, ÷, +/-, 1/x, ()
    • %, √, x!, |x|
    • x, xy , x2
    • cos, sin, tan
    • acos, asin, atan
    • ln , log
    • π, ℯ,
  • Scratch-out gestures to easily delete symbols and numbers

Take a closer look here http://www.visionobjects.com/en/webstore/myscript-calculator/description/

Collection boxLast month’s report on Gift Aid and reliefs on donations from the National Audit Office raised this interesting question (press release here).

Gift Aid is an important source of income for charities – in 2012/13 about £1bn was paid in Gift Aid (about 2% of all chastity income) and £940m was provided as tax relief to individuals and companies on their donations.

But the Treasury and HMRC do not know whether these incentives, designed to increase charitable giving, have worked. They don’t know if people and companies give more as a result of these reliefs. This is a lack of evidence on two fronts:

1. there is insufficient evidence that government has actively encouraged take-up of the reliefs so that those charities which are entitled to them get the intended benefits

and

2.  HMRC has not collected the data which would enable it to conclude how tax incentives since 2000 have affected donor behaviour or if they have increased the value of donations.

And the cost is not just the money handed to charities, it is also the cost of policing the system. Although teh number of charities set up to abuse the system is very small the cost is high (estimate £217m of tax is at risk 2012-13).

The conclusion is that “there is not enough evidence to conclude that reliefs on donations in their current form, and the way they are implemented, provide value for money.”

So does Gift Aid encourage people to give more? Maybe it encourages them to give less. What do you think? Do you have any evidence?

 

Are you claiming all the Gift Aid available to your charity? Are you using HMRC online Gift Aid submission? If your system doesn’t support this then have a look at GiftAider – free trial available.

As a charity you are always trying to maximise the donations you receive. If You haven’t looked at the Big Give you should look now and I mean right now.

The Big Give is a website that enables charities to pitch their projects and get people to donate, but the BIG thing are the Big Give Challenges. These are for short periods of time and, typically 3 days, and charities are paired with Charity  Champions – these are organisations that match the donations made by the public during the Challenge.

The 2013 Christmas Challenge runs from 5th – 7th December, so if you are not in there then it is too late for this one. But get in there now and start planning for next year.

The 2012 Christmas Challenge raised £10.5m for 350 participating challenges. The Big Give say of the challenges:

The Big Give runs annual Christmas Challenge Funds, which have a number of benefits:

  • The Christmas Challenge is an effective way of inspiring new donors – In 2012, 62% of participant charities gained new supporters.
  • ‘Double donations’ offer encourages new and lapsed donors to give and give more.
  • The Big Give encourages charities to try new fundraising techniques and can be an effective way to increase their social media presence.  In 2012 #TBGchallenge was a UK trend for 2 days, drawing widespread attention to the initiative and the participating charities.
  • The Christmas Challenge can be a good way to source corporate sponsorship.
  • A quarter of Christmas Challenge 2012 participants reported that one or more of their trustees gave for the first time.
  • The model can help charities move donors toward online giving, which also increases the number of Gift Aid claims – Last year, Gift Aid was claimed on 86% of donations, far higher than the national average of 40%

 

And it’s not all about the challenges. The Big Give showcases the work of over 9,500 charities. We run a wide variety of innovative programmes which help our charities raise further income whilst enabling donors to increase the impact of their donations. AND it is free to all users.

 

Visit TheBigGive.org.uk to get started.

“If a friend or family member was having a heart attack or was choking, would you know how to help them? The free app features simple, easy advice on 18 everyday first aid scenarios, as well as tips on how to prepare for emergencies, from severe winter weather to road traffic accidents.”

This app is both an instructional manual for you to learn from and a quick reference guide (with videos) of what to do in an emergency.

All the data is stored locally so you don’t need an internet connection to access this life saving information.

Available for Apple iOS and Google Android. More info on the UK Red Cross website.

Why wouldn’t you have this on your phone?

There are certain things that I always have to look up when creating HTML / javascript , no matter how many times I use them I never remember. So this is my cheat sheet which you may also find useful. Also I’ll always know where to look – so it’s as much for me as you. I usually use the entity numbers as I’m never convinced all browsers support the entity names.

Javascript / CSS

. for classes

# for ids

Currencies

£    £ or £

€    € or €

¥    ¥ or ¥

Copyright Symbols

©   © or ©

®   ® or ®

™   ™ or ™

Maths

°     ° or °

±    ± or ±

×    × or ×

÷    ÷ or ÷

≤    ≤ or ≤

≥    ≥ or ≥

¹    ¹ or ¹

²    ² or ²

³    ³ or ³

Others

…    … or @hellip;

And some I don’t usually forget

<    &lt; or &#60;

>    &gt; or &#62;

&    &amp; or &#38;

non breaking space    &nbsp; or &#160;

Seth Godin posted a blog “The complaining customer doesn’t want a refund” and it reminded me of a lesson I learnt many years ago.

Back in the mists of time when I was doing a stint in a sales office when one of the reps received a call from a disgruntled customer. The rep, while raising his eyes to the roof, tried some platitudes but this was a serious complaint. The rep decided he’d had a enough and transferred the call to the area manager (sitting in the same office as it happened). What a difference. He was only in the phone for a couple of minutes with the customer. Hanging up he grabbed his jacket and drove the 100 or so miles to visit the customer. He arrived back a few hours later, not only with an appeased customer but with an order for mush more than the original one. We also used the feedback to put in place procedures so that wouldn’t happen again.

Customers who complain are likely to value what you offer – those that don’t just walk. The complaining customer can become your best advocate.

 

I get to see a fair few business cards when I’m out and about.

Many are absolutely fine, some are tacky, some flashy, some are even whole little booklets (which I will probably never read). The problem I have, and I am sure I am not alone, is that when I am going through them later (sometimes a lot later) can I remember where I met this person?

Taragh's card

If I have time just after, or even when, I get given a card I do make notes on it, but I was impressed by Taragh Bissett‘s card when she gave it to me.

It actually takes into account that you want to remember these things! And as she stands there filling in the details it makes you feel that the card’s worth having – and is one you’ll keep.

Sometimes all it takes is a little bit of thought.

 

 

logo-evolution-1While we were building the new website I came across our original brochure which was written in the early 1990s (I’d been prompted to do this by something said at a recent conference) and was surprised at how little had really changed. Yes the technology has moved on a bit and we are using a lot more of it, a lot more, in a lot more places. But the underlying principles haven’t changed, especially here at SMXi.

So I thought I’d add it to the website exactly as written (except phone numbers, because that would just be really confusing) and you can see it here.

From the end of September Gift Aid Claims will be different. The current R68(i) form will be no more and you will have to submit using one of 3 options:

  1. Complete on-line forms with attached spreadsheet (up to 1,000 claims per submission, but as many submissions as you like);
  2. Submit from your database on-line [direct submission] (up to 500,000 claims per submission, one claim per day);
  3. If you don’t have access to the internet you can use the new ChR1 form (up to 90 claims per submission).

For more information on the options check out the HMRC details of the options so you can choose the best one for your charity.

If you want to use either the on-line forms or direct submission you will need to sign your organisation up for a Government Gateway account.

If you have a database but it doesn’t have support for HMRC submissions then our GiftAider application can help you.

Make sure that you donor records are complete and up to date.

For standard claims the donors first name, last name and first line of address are mandatory. If any of these are missing then the claim will fail.

The post code is not mandatory, but if used only UK post codes are accepted. Not providing a post code for UK addresses will pass initial validation but can hold up payments.

If you need help cleaning up your database, then get in touch (020 7100 6010 or complete our enquiry form)

Useful Links

GiftAider – submit your data to HMRC

HMRC Charities On-Line FAQ

HMRC Submission Options

Signing up for a Government Gateway Account