On-line Membership System


Provide a web based portal to enable people to become members of the National Trust

  • Complex membership selections and wizard
  • Secure Portal
  • Full featured backend management system
  • Payments with Credit Cards and Direct Debit
  • Integration with 3rd party CRM systems

Time: 12 years

Web | Windows Server | Windows Desktop


We developed the first National Trust website in 1995, which was simply the handbook giving information of places to visit. Subsequently we developed integrated applications based on the SMX Patron framework. One of these was the online membership system.

The system provided support for the complex array of memberships that the National Trust offers, from single memberships to family memberships. To help users to find the most appropriate type of membership we also developed a wizard. The user entered the details of each of the members and the system identified the best membership type for them.

“Systematic Marketing built and hosted our online membership recruitment site – I forget for how many years. The level of support was fantastic and it was refreshing to work with a team who were so dedicated to problem-solving and striving to improve functionality – from both a technical and customer perspective.”
Morwenna Isaac, National Trust

The National Trust for Places of Historic Interest or Natural Beauty, commonly known simply as the National Trust, is an independent charity and membership organisation for environmental and heritage conservation in England, Wales and Northern Ireland.

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