The people and expertise
behind your software.

Good software needs more than good code. It takes an understanding of your business, careful work with your data and a team that sees the job through.

The passionate experts behind SMXi Software’s award-winning solutions. Since 1990, we’ve created the first UK-based search engine, developed award-winning software, and helped charities raise millions in payments and membership subscriptions.

✓ 30+ Years of Excellence: Pioneering software development since 1990
✓ Award-Winning Solutions: Recognised for innovation and quality
✓ Charity Impact: Helped raise millions for charitable causes
✓ Technical Leadership: Embarcadero Consulting Partner with deep Delphi expertise
✓ Educational Commitment: Supporting computer science education since 2015

Meet our senior leadership

Explore our expertise

Direction, delivery and client relationships

Our senior leadership

Keeping the business need in view, from the first conversation to the software you use every day.

Russell

Founder and Director

Russell founded SMXi with a clear focus on building software that fits the way organisations work. He guides the direction of our products and brings practical experience in bespoke software development and Delphi.

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Bespoke software development and Delphi expert

Russell founded SMXi over 30 years ago with a clear focus on building software that fits the way organisations work. With deep expertise in bespoke software development and Delphi, Russell has led the design and delivery of systems that have helped charities and organisations raise millions in payments, manage memberships, and reclaim sector-specific compliance. Russell is also actively involved in education, sponsoring the SMXi First Year Technology Challenge Award at Middlesex University since 2015, supporting computer science students in building robotic applications and developing their technical skills. Today, Russell continues to guide the direction of our products and works closely with the team to evolve and refine our platforms.

Robin

Director

Robin helps shape our software and services around the people who use them. His background in data-driven communication and customer journeys helps clients bring information, processes and relationships together.

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Data driven communication and customer journey

Robin joined SMXi in 2019 as a Director, bringing extensive experience in data driven communication and customer journey management. At SMXi, Robin helps shape the direction of our software and services, ensuring they enable organisations to communicate clearly, efficiently, and at scale. Robin’s focus is on helping clients reach the right people at the right time, supporting sustainable growth and stronger relationships through well designed, data led systems.

Philip

Development Team Manager

Philip works with Jené, clients and the development team to investigate issues, improve workflows and shape practical enhancements. His experience spans product support and front-end development, with a focus on making software easier to use and support.

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Client support and development

Philip joined SMXi in 2011, originally hired as the UK Index editor, supporting SMXi’s early search technology work. Having previously worked in client support and data focused roles, Philip’s work now sits across product support and front end development, helping ensure our platforms run smoothly in real world use. Philip works closely with clients and the development team to investigate issues, improve workflows, and shape practical enhancements across our CRM, membership platform and digital card systems, focusing on making complex software easier to use and support.

Jené

Project Management and Administration

Jené brings experience in project management, administration and client relationships. She works with Philip and the wider team to support project coordination, keep communication clear and help agreed work move forward.

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Client services and project administration

With over 12 years of experience in project management and administration within the IT and telecoms sector, alongside more than a decade in customer relations and key account management, Jené joined SMXi in 2025. Since joining, Jené has been actively supporting process implementation, project administration, and client relationships, contributing wherever needed while continuing to build knowledge across our software platforms.

The work behind a working system

The roles behind your software

Software development brings together a range of roles. These are the skills and responsibilities that help us build, deliver and look after your systems.

Business analysis

Business Analyst & Software Designer

Asking what the system needs to do, how people will use it and where the awkward parts are. Turning that understanding into a practical plan.

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Software engineering

Software Developer

Building new applications and improving the ones your organisation already relies on. Working through the code, components and business rules without losing sight of the job they need to do.

Database engineering

Database Specialist

Making sure information is organised, connected and useful. From database structure and queries to checking records when data moves between systems.

Quality assurance

QA & Software Tester

Checking the everyday tasks as well as the unusual cases. Reproducing faults, testing changes and looking for problems before those changes reach the people using the system.

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User experience

UX & Front-end Developer

Making screens, forms and journeys straightforward to use. Thinking about the person at the desk, on a phone or dealing with a busy day—not just how a screen looks.

Integration

API & Integration Developer

Helping applications exchange information and work together. Finding out why a connection has stopped working and reducing the need to move the same information by hand.

Operations

Release & Hosting Engineer

Preparing changes for the environment where the software runs. Checking configuration, deployment steps and the route back if a release does not behave as expected.

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Project delivery

Project Manager & Client Coordinator

Keeping requirements, decisions and next steps clear. Bringing client questions and technical work together so that the right people know what is happening and what is needed next.

Application support

Software Support Specialist

Providing friendly, practical support to help clients get the most from their software. Assisting with day-to-day queries, troubleshooting issues and guiding users through system features and processes.

Different skills. One shared purpose.

It takes a team.

Good software is a team effort. It takes people who ask the right questions, understand your data, build carefully and check the details.

We bring those skills together around your business, with clear communication from the first conversation to delivery and ongoing support. Each role contributes to the same goal: software that works for the people who use it.

Our approach

That’s joined-up working.

We make our software fit your business.

You should not have to explain the same problem at every stage. Understanding the business, building the software, checking the details and supporting it afterwards are parts of the same job.

We start with what you need to achieve and the systems you already have. Then we work through the changes that will make a practical difference, with clear communication along the way.

What our clients say

We’ve used Systematic’s SMX, and other products, for some years now and have found them to be very user friendly, cost effective and efficient. What’s more, Systematic have always been happy to make any extra modifications that we’ve asked for and have provided valuable advice on how best to integrate SMX with our other systems.
Matt Blake, Sightsavers International

Technical expertise

Embarcadero Consulting Partner

The Embarcadero Consulting Partner Program connects businesses with highly skilled professionals specialising in Embarcadero’s technologies. As members, we gain direct access to the tools, knowledge, and networks that allow us to provide top-tier support and solutions tailored to our clients.

Learn more about our partnership

Tell us what you want to improve.

A new system, an existing application or something that is not joining up? A conversation is a useful place to start.

Talk through your software

The people and expertise
behind your software.