Bespoke CRM vs Off-the-Shelf CRM

Choosing the right CRM is critical. Off-the-shelf CRMs offer quick setup, but often require you to change how you work. Bespoke CRMs, like those from SMXi Software, are built around your organisation’s structure, language, and workflow.

Here’s how they compare:

Feature	Off-the-Shelf	SMXi Bespoke CRM
Custom Fields	Limited	Fully tailored
Integrations	Restricted to plugins	Anything you need
User Roles	Fixed tiers	Role-based and secure
Support	Ticket-based	UK-based named developer

If your CRM is making your life harder, not easier, talk to SMXi. We’ll design a solution around how you actually work.