Seth Godin posted a blog “The complaining customer doesn’t want a refund” and it reminded me of a lesson I learnt many years ago. Back in the mists of time when I was doing a stint in a sales office when one of the reps received a call from a disgruntled customer. The rep, while […]
Category: Customer Management
Now is the time to invest in your customers
Image via Wikipedia 2011 has been a difficult year for arts organisations. Early this year 206 organisations found out they had had their applications for funding rejected by the Arts Council. The impact of these funding cuts will depend to some extent on the size of the arts organisation you work in. If you are […]
Don’t Drop the Ball: You Need Great Member Management Software to Grow Your Organisation
Membership Software is the backbone of your organisation, if you want success you have make sure you get your due diligence done first!
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5 reasons why you should be using a CRM system for your business
If your business involves communication with customers, a CRM system (or customer relationship management system) is bound to be vital in reaching your goals. With the ability to manage all communications and details related to both existing and potential customers, there are loads of reasons why a CRM system is important for your business. Learn […]
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