This is a quote that we used in out original brochure, it was true then, it’s true now.
“IT (information technology) is both the cause of problems and the source of solutions, but is not the magic touchstone. Its implementation is by people, its utilisation is by people, the ultimate arbiters of success or failure, our customers, are people…Indeed. I would suggest that the true test of successful implementation of IT…will be when we do not notice it is there, because it will have enhanced the quality of human relationships so as to make IT invisible.”
John Quinton, Chairman, Barclays Bank PLC
The Chartered Institute of Bankers, December 1989