Every business is different. Yet most CRM systems treat them the same. Generic tools force you to change your process to fit their workflow. A bespoke CRM does the opposite. Custom CRM
We have seen this time and again. Clients come to us frustrated with off-the-shelf systems that do not quite fit. They end up with workarounds, manual processes, and data scattered across multiple tools.
The Real Cost of Generic CRM
Generic CRM systems seem cheaper upfront. But hidden costs add up quickly:
Learn how we helped a client with their membership management system.
- Staff training on features you will never use
- Workarounds that slow down daily tasks
- Integration headaches with your existing tools
- Monthly fees that never stop
- Data locked in systems you do not control
One client told us they spent more time managing their CRM than using it. Their sales team had created a separate spreadsheet for actual work. The CRM became an expensive reporting tool.
How Bespoke CRM Changes Everything
Bespoke CRM starts with your process. We map out how you actually work. Then we build a system that fits perfectly.
Take membership organisations. They need to track renewals, events, and Gift Aid. Generic CRM systems treat these as separate tasks. Our bespoke systems link them together.
When someone renews their membership, the system automatically:
- Updates their event access
- Calculates Gift Aid eligibility
- Sends confirmation emails
- Updates the finance system
This is not magic. It is simply building what you need, not what someone else thinks you need.
The Investment That Pays Back
Bespoke CRM costs more upfront. But it pays back quickly:
- Staff work faster with tools that fit
- No monthly fees after development
- You own the system and data
- Easy to add features as you grow
- Integrates with your existing tools
One client saw a 40% reduction in admin time quickly after implementation. Another cut their data entry errors to zero. These are not unusual results.
See how our CRM solutions have helped similar organisations.
Frequently Asked Questions
- How long does implementation take? – Projects typically start delivering value quickly, with full systems going live based on complexity and requirements.
- What if our process changes? – Bespoke systems adapt with you. We can modify features as your business evolves.
- Do you provide ongoing support? – Yes, we offer hosting, monitoring, and updates to keep your system running smoothly.
Talk to SMXi
Ready to see how bespoke CRM could transform your business? Get in touch and let us show you a plan that fits your exact needs.
